Returns Clerk

Location: Brentwood, NY

Department: Customer Service

Type: Full Time

Min. Experience: Entry Level

We Sell Cellular is one of the country's most trusted value-added suppliers of cellular handsets and accessories. We source new and used handsets directly from carrier trade-in programs, big box retailers, and manufacturers.

All devices that we source undergo our stringent, best-in-class triage process during which they are both functionally tested and cosmetically graded. As veterans of the industry, we are well aware of the challenges that come along with inconsistent and incomplete triage, and we therefore strive to differentiate ourselves through transparency and consistency.

Along with our parent company, uSell.com, Inc. and our sister site, uSell.com, we strive to redefine this industry by using best in class technology to simplify the process of buying and selling used handsets.

Job Purpose:

Returns Clerks identify and verify items returned by customers and issue credits for those goods.   This position is responsible for returning item to proper SKU in inventory.  Accepting the proper item and refunding customers appropriately is imperative for customer satisfaction and bottom line profitability.      

What you'll do:

Item Processing

  • Examining shipment contents and comparing them with records, such as invoices and return requests in order to verify accuracy. 
  • Ensure that correct item was received and in the condition reported by customer. 
  • Return item to proper SKU based on reason for return and condition of item
  • Coordinate with warehouse staff, sales staff and other departments to ensure any issues are resolved.

Customer Service

  • Calculate appropriate amount and refund customer for returned items
  • Ability to professionally communicate with customers verbally and in writing

Who you are:

  • Ability to work independently and on a team in a fast-paced environment.
  • Ability to use ERP system and web-based programs.
  • Knowledge of administrative procedures and systems such as spreadsheets, word processing, etc.
  • Experience with eBay and Paypal preferred
  • Detail-oriented

Added Bonus if you are:

  • A diligent worker with a "no task is beneath us" attitude.
  • Excited for opportunities to learn and constantly improve.
  • Bilingual (Spanish/English) a plus
  • Good personal grooming habits

Working Conditions:

Must be able to tolerate a non-air-conditioned environment if necessary.

Physical Requirements:

Able to sit for long periods of time doing repetitive tasks with few breaks.

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